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Last Updated: June 2026
If you wish to cancel an order, please contact us immediately at [email protected].
As orders are processed quickly, cancellation requests cannot be guaranteed once order fulfilment has begun.
Where an order has already been dispatched, cancellation may not be possible and the customer may need to follow the returns process outlined below.
You may return unopened, unsealed and unused products within 14 days of delivery.
Returned products must be:
Due to food safety and hygiene requirements, we cannot accept returns of products that have been opened, unsealed, consumed or otherwise used unless they are faulty, damaged or incorrectly supplied.
Returns should be sent to:
zahnarzt-xxl Ltd
53 Coleridge Street
Derby
DE23 8AB
United Kingdom
Please contact us before returning any item.
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery where possible.
Please provide:
Prompt notification helps us investigate and resolve issues quickly. This does not affect your statutory rights.
Once returned goods have been received and inspected, approved refunds will be processed to the original payment method.
Please allow up to 10 business days from receipt of the returned goods for refund processing.
Customers are responsible for return postage costs unless the return is due to our error or the goods are faulty, damaged or incorrectly supplied.
Original delivery charges are non-refundable except where required by applicable law.
zahnarzt-xxl does not offer refunds where a customer simply dislikes the taste, aroma, appearance or expected effects of a product.
The following items are not eligible for return unless faulty, damaged or incorrectly supplied:
zahnarzt-xxl Ltd
53 Coleridge Street
Derby
DE23 8AB
United Kingdom
Email: [email protected]
Nothing in this Refund & Returns Policy excludes, limits or affects any rights you may have under applicable UK consumer protection legislation.
